What are the most important personal traits linking to success in business? Recent research indicates that human relations are very important in business. “Integrity” and “ability to get along with others” are by far the most important success-related characteristics while “inability to understand others” and “inability to work with others” two most common failings. Luckily, human relations skills can be learned, and practice helps to improve performance.

人最重要的個性與商業(yè)上的成功有什么關(guān)系？最近的研究表明，人與人之間的關(guān)系對商業(yè)是很重要的。“誠信”和“與人相處的能力”是迄今為止成功最重要的相關(guān)特點，而“無法理解他人”和“不能與他人相處”是兩個最常見的弱點。幸運的是，人際關(guān)系的技能是可以學(xué)習(xí)的而練習(xí)則是有助于提高行為表現(xiàn)。

One skill that is helpful in working with people is being able to observe accurately. Most of time, we see events around us from a very personal viewpoint. Our observations are usually laced with assumptions and inferences that distort our ability to see what is happening. Practice in accurate observation helps us to respond more appropriately to the people around us.

其中一個技巧是在工與人們相處時能夠如實觀察。大多數(shù)時候，我們是從一個非常個人的觀點來看到發(fā)生在我們周圍的事情。我們看到的通常是參雜著假設(shè)和推論的，這會誤導(dǎo)我們看到正在發(fā)生的事情。練習(xí)準(zhǔn)確的觀測有助于我們更適當(dāng)?shù)幕貞?yīng)我們周圍的人。

The second skill is listening. Listening to other is the most important skill we can learn. We can learn to hear what the other people are saying without defensiveness or judgmental attitudes. We can learn ways to respond, so that other person knows that we have heard what he or she was trying to say.

第二個技巧是聆聽。我們可以學(xué)到的最重要的技巧是傾聽他人。我們可以聽到其他人沒有防御或判斷性態(tài)度的說法。我們可以學(xué)習(xí)如何回應(yīng)，這樣其他人就可以知道我們聽到他或她想說的是什么。

The third area for learning in human relations is assertiveness: expressing our needs, feelings and ideas clearly, but without stifling others or putting them down. Many interpersonal problems arise from our inability to say what is on our minds in a proper way that people can accept.

在學(xué)習(xí)人際關(guān)系中的第三個點是過于自信：明確地表達(dá)我們的需要，情感和思想，但不用扼殺他人的想法或看低他們。許多人際問題產(chǎn)生的原因在于我們無法用一個大家可以接受的正確方式來表達(dá)我們的想法。

The fourth area related to our ability is to recognize the culturally conditioned values of people we work with, and to be able to take them into account. Especially when these values clash with our own, we need to be sensible to the implications of this conflict for our work.

第四個與我們的能力相關(guān)的領(lǐng)域是承認(rèn)和我們相處的人的文化制約價值觀，并能夠為他們著想。特別是當(dāng)這些價值觀與我們自己的有沖突的時候，我們要理智地對待這個工作上的沖突。

《改善人際關(guān)系 How to Improve Human Relations in Business？》永久閱讀地址: http://m.jiazhineng.cn/yingyu/22133/